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Terms & Conditions

Welcome to Howling Hortons! By using our services, you agree to the following terms and conditions. Please read them carefully.

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1. Services Provided

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Howling Hortons offers dog walking and pet sitting services as agreed upon at the time of booking. Services are subject to availability and may be modified based on weather, pet behaviour, or safety concerns.

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2. Booking & Payment

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  • All bookings must be scheduled in advance.

  • Payments are due before or at the time of service where stated, some services we do offer pay on the day

  • Late payments may result in service suspension.

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3. Cancellations & Refunds

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  • Cancellations made at least 48 hours before the scheduled service are eligible for a full refund.

  • Last-minute cancellations may be subject to a cancellation fee.

  • If we need to cancel a service, we will provide as much notice as possible and offer a reschedule or refund.

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4. Pet Health & Safety

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  • All pets must be up-to-date on vaccinations and free from contagious illnesses.

  • We reserve the right to refuse service if a pet shows aggressive behavior or poses a risk to our staff or other animals.

  • In the event of a medical emergency, we will make every effort to contact you. If immediate care is needed, we may seek veterinary assistance at your expense.

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5. Liability

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  • While we take every precaution to ensure your pet's safety, Howling Hortons is not liable for injury, illness, or loss that may occur during our services.

  • You acknowledge that outdoor walks come with inherent risks (e.g., exposure to weather, other animals, or environmental hazards).

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6. Keys & Home Access

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  • If home access is required, keys or access codes will be kept secure.

  • We will not be responsible for any property damage unrelated to our services.

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7. Privacy & Data Protection

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We respect your privacy. Please refer to our Privacy Policy for details on how we collect and protect your information.

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8. Changes to These Terms

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We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

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9. Contact Us

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For any questions regarding these Terms & Conditions, please contact us at:
📧 howlinghortons@gmail.com
📞 07983 187836

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