Booking Policy
At Howling Hortons, we aim to provide reliable and flexible pet care services. Please review our booking policy to ensure a smooth experience.
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1. Booking Process
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All bookings must be made in advance through our website, phone, or email.
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Same-day bookings are subject to availability and may incur an additional fee.
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A confirmation will be sent once the booking is approved.
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2. Payment Terms
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Full payment is required at the time of booking unless otherwise listed on the services page.
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We accept Visa, Mastercard, and cash.
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Recurring services may be billed weekly/monthly based on the client’s preference.
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3. Cancellations & Rescheduling
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Cancellations made at least 48 hours before the scheduled service will receive a full refund or credit.
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Cancellations made within 48 hours of the service may be subject to a cancellation fee.
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No-shows or same-day cancellations will be charged in full.
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Rescheduling requests will be accommodated based on availability.
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4. Late Requests & Last-Minute Bookings
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For new clients, we recommend booking at least 48 hours in advance.
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Last-minute bookings (less than 24 hours in advance) are subject to availability and may incur a rush fee.
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5. Pet Requirements
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All pets must be up-to-date on vaccinations.
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We must be informed of any special medical or behavioural needs before booking.
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Aggressive, banned, or untrained pets may not be eligible for certain services.
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6. Home Access & Security
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If home access is required, clients must provide a key, access code, or entry instructions in advance.
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We take all necessary precautions to ensure your home’s security but are not responsible for pre-existing property issues.
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7. Weather & Safety Considerations
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In extreme weather conditions, services may be rescheduled for the pet’s safety.
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If unsafe conditions arise during a walk, we will modify the service (e.g., shorter walks, indoor play).
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8. Changes to This Policy
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We reserve the right to update this policy as needed. The latest version will always be available on our website.
For any questions or special requests, contact us at:
📞 07983 187836